About Us
Windows E solution is a service center which has adequate telecom facilities, trained consultants, and access to wide database, internet and other on-line information support infrastructure to provide information and support to a customer. We operate to provide round the clock and year round service i.e. 365 days and 24 hour service. Thus, it is evident that we are primarily needed in an industry that has frequent interaction with a broad client base and intensive stakes in services being offered to the customer; where time and material value is of paramount importance. These services are very popular in countries such as USA, UK, Japan and Australia. Some of the latest trends and value added services deployed as part of call center design an operation are:
- State of the art “Web Enabled” call center environment
- The trend toward PC/IP platform
- Technical Support/ Helpdesk Services on-line
- Comprehensive and ongoing training programs
- Motivation performance driven concepts.
- Professional corporate philosophy and culture.
- Customized call handling applications
- Live, interactive call response 24 hours per day, 7 days per week.
- Automatic call distribution
- Commitment to customer satisfaction, retention and relationship building
Amongst other, the service application areas which may be addressed by us are include.
- Sale Support
- Complaint Handling
- Technical Queries
- Lead Generation
- Relationship and Account management
- Telemarketing
- Market Research
- Database Development
"Steve was extremely helpful and very patient with a complete technical novice operating the computer at this end. Thankyou. " – [ Vera Lewis - 4 Nov 2010 ]
"I was very pleased with the service and support I received from Peter. My computer is working much better and I know I can contact the team if I have any problems. Steve was extremely helpful and very patient with a complete technical novice operating the computer at this end. Thankyou. Thankyou." – [ Vera Lewis - 4 Nov 2010 ]
"It was very helpful as i do not have any technical knowledge regarding computers and you were very patient." – [Gillian Sneddon - 30 Oct 2010 ]
